refundwindow

All tools / E-commerce

WooCommerce refund policy

Yes, within 30 days (extensions and themes) of paying.

Monthly plans: 30 days (extensions and themes). Annual plans: 30 days (extensions and themes).

Generous· 4/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to WooCommerce support woocommerce.com/contact-us/
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my WooCommerce subscription

    Hi WooCommerce team,

I'd like a refund for my latest WooCommerce payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“For extensions and themes purchased from our Marketplace, we offer a full refund within 30 days of your date of purchase”

Monthly plan
30 days (extensions and themes)
Annual plan
30 days (extensions and themes)
Partial refund
No
Conditions
Full refund within 30 days of purchase for extensions and themes from the WooCommerce Marketplace, and for WooPayments. Products billed by third parties follow that vendor's refund policy. WooCommerce itself is free software; refunds apply to what you buy from WooCommerce.com.
Usage limits
None stated.
Support
https://woocommerce.com/contact-us/
Sources
Terms of service · Refund / help page
Score
Generous· 4/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against WooCommerce's terms.

Questions people ask

Can I get a refund from WooCommerce?

Yes, within 30 days (extensions and themes) of paying. Monthly plans: 30 days (extensions and themes). Annual plans: 30 days (extensions and themes). Full refund within 30 days of purchase for extensions and themes from the WooCommerce Marketplace, and for WooPayments. Products billed by third parties follow that vendor's refund policy. WooCommerce itself is free software; refunds apply to what you buy from WooCommerce.com.

How do I ask WooCommerce for a refund?

Contact WooCommerce support at https://woocommerce.com/contact-us/ with your account email, plan and charge date.

Does WooCommerce give partial refunds?

Their terms do not mention partial refunds.

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