refundwindow

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Synthesia refund policy

No refund window in their terms.

Monthly plans: Non-refundable. Annual plans: Non-refundable.

Strict· 1/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Synthesia support No support address found. Check the Synthesia help center.
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Synthesia subscription

    Hi Synthesia team,

I'd like a refund for my latest Synthesia payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Payment obligations are non-cancelable and, except as expressly stated in the Contract, fees paid are non-refundable.”

Monthly plan
Non-refundable
Annual plan
Non-refundable
Partial refund
No
Conditions
Purchases are non-cancelable and non-refundable, even if the subscription was not used. Custom Studio Avatars cannot be refunded once produced. A refund of the remaining prepaid term applies only if you terminate for cause. Cancel before the renewal date to avoid the next charge.
Usage limits
None stated.
Support
Not stated
Sources
Terms of service · Refund / help page
Score
Strict· 1/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Synthesia's terms.

Questions people ask

Can I get a refund from Synthesia?

No refund window in their terms. Monthly plans: Non-refundable. Annual plans: Non-refundable. Purchases are non-cancelable and non-refundable, even if the subscription was not used. Custom Studio Avatars cannot be refunded once produced. A refund of the remaining prepaid term applies only if you terminate for cause. Cancel before the renewal date to avoid the next charge.

How do I ask Synthesia for a refund?

Contact Synthesia support through its help center with your account email, plan and charge date.

Does Synthesia give partial refunds?

Their terms do not mention partial refunds.

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