refundwindow

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Shopify refund policy

Yes, within 7 days, case-by-case review of paying.

Monthly plans: 7 days, case-by-case review. Annual plans: 30 days, case-by-case review.

Fair· 3/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Shopify support www.shopify.com/contact
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Shopify subscription

    Hi Shopify team,

I'd like a refund for my latest Shopify payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Shopify plans are generally non-refundable as stated in section 5.10 of the Shopify Terms of Service. While refunds aren't guaranteed, Shopify Support reviews eligible requests on a case-by-case basis. Monthly subscription Within 7 days of invoice issue date”

Monthly plan
7 days, case-by-case review
Annual plan
30 days, case-by-case review
Partial refund
No
Conditions
Terms of Service say there are no refunds, and the help page says plans are generally non-refundable, with refunds reviewed case by case. First invoice after a trial: 30 days. SEPA Direct Debit: 14 days. Merchants in Brazil: 90 days. Themes, third-party app charges and transaction fees are not refundable, and downgrades give account credits instead.
Usage limits
None stated.
Support
https://www.shopify.com/contact
Sources
Terms of service · Refund / help page
Score
Fair· 3/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Shopify's terms.

Questions people ask

Can I get a refund from Shopify?

Yes, within 7 days, case-by-case review of paying. Monthly plans: 7 days, case-by-case review. Annual plans: 30 days, case-by-case review. Terms of Service say there are no refunds, and the help page says plans are generally non-refundable, with refunds reviewed case by case. First invoice after a trial: 30 days. SEPA Direct Debit: 14 days. Merchants in Brazil: 90 days. Themes, third-party app charges and transaction fees are not refundable, and downgrades give account credits instead.

How do I ask Shopify for a refund?

Contact Shopify support at https://www.shopify.com/contact with your account email, plan and charge date.

Does Shopify give partial refunds?

Their terms do not mention partial refunds.

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