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Runway refund policy

Yes, within 30 days, discretionary, if unused or close to unused of paying.

Monthly plans: 30 days, discretionary, if unused or close to unused. Annual plans: 30 days, discretionary, if unused or close to unused.

Generous· 4/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Runway support help.runwayml.com/en-us
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Runway subscription

    Hi Runway team,

I'd like a refund for my latest Runway payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“You purchased or renewed your subscription within the last 30 days, and since the time of initial purchase or renewal, your subscription to the Services is unused, or close to unused (as determined by Runway in its discretion).”

Monthly plan
30 days, discretionary, if unused or close to unused
Annual plan
30 days, discretionary, if unused or close to unused
Partial refund
Yes
Conditions
Runway may refund, at its discretion, a subscription bought or renewed within the last 30 days if it is unused or close to unused (its call), and credits bought within 30 days that are unused. If you picked annual instead of monthly by mistake, you can switch plans and get the difference back. The plan ends and drops to Free as soon as a refund is issued. No refund if a suspension appeal is denied. The terms alone say fees are non-refundable, so use the help-center process: the AI assistant on the Plans and Billing page checks eligibility. Apple and Google Play purchases are refunded by the store.
Usage limits
Subscription must be unused or close to unused (Runway decides).
Support
https://help.runwayml.com/en-us
Sources
Terms of service · Refund / help page
Score
Generous· 4/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Runway's terms.

Questions people ask

Can I get a refund from Runway?

Yes, within 30 days, discretionary, if unused or close to unused of paying. Monthly plans: 30 days, discretionary, if unused or close to unused. Annual plans: 30 days, discretionary, if unused or close to unused. Runway may refund, at its discretion, a subscription bought or renewed within the last 30 days if it is unused or close to unused (its call), and credits bought within 30 days that are unused. If you picked annual instead of monthly by mistake, you can switch plans and get the difference back. The plan ends and drops to Free as soon as a refund is issued. No refund if a suspension appeal is denied. The terms alone say fees are non-refundable, so use the help-center process: the AI assistant on the Plans and Billing page checks eligibility. Apple and Google Play purchases are refunded by the store.

How do I ask Runway for a refund?

Contact Runway support at https://help.runwayml.com/en-us with your account email, plan and charge date.

Does Runway give partial refunds?

Yes.

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