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Perplexity Pro refund policy

Yes, within 24 hours (14 days EU/UK/Turkey) of paying.

Monthly plans: 24 hours (14 days EU/UK/Turkey). Annual plans: 72 hours (14 days EU/UK/Turkey).

Tight· 2/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Perplexity Pro support support@perplexity.ai
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Perplexity Pro subscription

    Hi Perplexity Pro team,

I'd like a refund for my latest Perplexity Pro payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
    Open in my email app
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Monthly subscriptions: You can request a refund up to 24 hours after the purchase date. Annual subscriptions: You are eligible for a full refund within 72 hours of the original purchase date and time. No exceptions for requests after this period.”

Monthly plan
24 hours (14 days EU/UK/Turkey)
Annual plan
72 hours (14 days EU/UK/Turkey)
Partial refund
No
Conditions
Regional rules differ: 14 days for EU, UK or Turkey customers and 7 days for South Korea or Brazil customers, and the customer must name the region in the request. No secondary refund request is processed after a first one is granted, and no refund is given if the account is terminated for violating the Terms.
Usage limits
None stated.
Support
support@perplexity.ai
Sources
Terms of service · Refund / help page
Score
Tight· 2/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Perplexity Pro's terms.

Questions people ask

Can I get a refund from Perplexity Pro?

Yes, within 24 hours (14 days EU/UK/Turkey) of paying. Monthly plans: 24 hours (14 days EU/UK/Turkey). Annual plans: 72 hours (14 days EU/UK/Turkey). Regional rules differ: 14 days for EU, UK or Turkey customers and 7 days for South Korea or Brazil customers, and the customer must name the region in the request. No secondary refund request is processed after a first one is granted, and no refund is given if the account is terminated for violating the Terms.

How do I ask Perplexity Pro for a refund?

Email support@perplexity.ai with your account email, plan and charge date.

Does Perplexity Pro give partial refunds?

Their terms do not mention partial refunds.

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