refundwindow

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Omnisend refund policy

No refund window in their terms.

Monthly plans: Non-refundable (limited exceptions). Annual plans: Non-refundable (limited exceptions).

Strict· 1/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Omnisend support support@omnisend.com
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Omnisend subscription

    Hi Omnisend team,

I'd like a refund for my latest Omnisend payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
    Open in my email app
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“The Standard and Pro plans are prepaid month-to-month subscription services that automatically renew at the end of the paid period. Nevertheless, there are a few occasions when we might consider providing a refund.”

Monthly plan
Non-refundable (limited exceptions)
Annual plan
Non-refundable (limited exceptions)
Partial refund
No
Conditions
Charges are non-refundable. Refunds may be considered if you used no features in the last month (last billing cycle only), if a cancellation failed, if a system fault stopped you using paid features, or for a compromised account. SMS credits and add-ons are not refundable.
Usage limits
None stated.
Support
support@omnisend.com
Sources
Terms of service · Refund / help page
Score
Strict· 1/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Omnisend's terms.

Questions people ask

Can I get a refund from Omnisend?

No refund window in their terms. Monthly plans: Non-refundable (limited exceptions). Annual plans: Non-refundable (limited exceptions). Charges are non-refundable. Refunds may be considered if you used no features in the last month (last billing cycle only), if a cancellation failed, if a system fault stopped you using paid features, or for a compromised account. SMS credits and add-ons are not refundable.

How do I ask Omnisend for a refund?

Email support@omnisend.com with your account email, plan and charge date.

Does Omnisend give partial refunds?

Their terms do not mention partial refunds.

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