refundwindow

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Moosend refund policy

No refund window in their terms.

Monthly plans: Non-refundable (30-day free trial instead). Annual plans: Non-refundable, quantities cannot be decreased mid-term.

Strict· 1/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Moosend support moosend.com/contact-us/support/
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Moosend subscription

    Hi Moosend team,

I'd like a refund for my latest Moosend payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Your payment obligations are non-cancelable, fees paid are non-refundable, and quantities purchased cannot be decreased during a relevant subscription term.”

Monthly plan
Non-refundable (30-day free trial instead)
Annual plan
Non-refundable, quantities cannot be decreased mid-term
Partial refund
No
Conditions
Payment obligations are non-cancelable and fees paid are non-refundable; the number of subscribers or credits purchased cannot be decreased during the subscription term. Moosend offers a 30-day free trial instead of a refund window. Pay-as-you-go credits never expire unless stated otherwise, but are also non-refundable once bought.
Usage limits
None stated.
Support
https://moosend.com/contact-us/support/
Sources
Terms of service · Refund / help page
Score
Strict· 1/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Moosend's terms.

Questions people ask

Can I get a refund from Moosend?

No refund window in their terms. Monthly plans: Non-refundable (30-day free trial instead). Annual plans: Non-refundable, quantities cannot be decreased mid-term. Payment obligations are non-cancelable and fees paid are non-refundable; the number of subscribers or credits purchased cannot be decreased during the subscription term. Moosend offers a 30-day free trial instead of a refund window. Pay-as-you-go credits never expire unless stated otherwise, but are also non-refundable once bought.

How do I ask Moosend for a refund?

Contact Moosend support at https://moosend.com/contact-us/support/ with your account email, plan and charge date.

Does Moosend give partial refunds?

Their terms do not mention partial refunds.

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