refundwindow

All tools / Design & no-code

Make refund policy

Partly: prorated refunds only.

Monthly plans: Non-refundable once ordered, except for an uncorrected service failure. Annual plans: Non-refundable once ordered, except for an uncorrected service failure.

Tight· 2/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Make support legal@celonis.com
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Make subscription

    Hi Make team,

I'd like a refund for my latest Make payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
    Open in my email app
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Subscription Fees are non-cancelable and non-refundable once Services are ordered.”

Monthly plan
Non-refundable once ordered, except for an uncorrected service failure
Annual plan
Non-refundable once ordered, except for an uncorrected service failure
Partial refund
Yes
Conditions
Subscription fees are non-cancelable and non-refundable once ordered, due upfront. The only refund promised: if the Services substantially fail to perform as documented and Make cannot fix or replace them, Make refunds the prepaid fees for the remainder of the term for that service, then ends your access to it. Subscriptions auto-renew unless you cancel before the next charge. This is the Master Services Agreement dated March 2026, the version make.com linked from its terms page.
Usage limits
None stated.
Support
legal@celonis.com
Sources
Terms of service · Refund / help page
Score
Tight· 2/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Make's terms.

Questions people ask

Can I get a refund from Make?

Partly: prorated refunds only. Monthly plans: Non-refundable once ordered, except for an uncorrected service failure. Annual plans: Non-refundable once ordered, except for an uncorrected service failure. Subscription fees are non-cancelable and non-refundable once ordered, due upfront. The only refund promised: if the Services substantially fail to perform as documented and Make cannot fix or replace them, Make refunds the prepaid fees for the remainder of the term for that service, then ends your access to it. Subscriptions auto-renew unless you cancel before the next charge. This is the Master Services Agreement dated March 2026, the version make.com linked from its terms page.

How do I ask Make for a refund?

Email legal@celonis.com with your account email, plan and charge date.

Does Make give partial refunds?

Yes.

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