refundwindow

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Mailchimp refund policy

Annual plans only, within 60-day money-back guarantee on annual paid plans.

Monthly plans: Non-refundable (discretionary only). Annual plans: 60-day money-back guarantee on annual paid plans.

Fair· 3/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Mailchimp support mailchimp.com/contact/?primaryTopic=billing
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Mailchimp subscription

    Hi Mailchimp team,

I'd like a refund for my latest Mailchimp payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Nous offrons une garantie de remboursement de 60 jours aux Membres qui souscrivent à un plan Marketing Payant annuel.”

Monthly plan
Non-refundable (discretionary only)
Annual plan
60-day money-back guarantee on annual paid plans
Partial refund
No
Conditions
Monthly paid plans: no refund or credit, though Mailchimp may offer one at its sole discretion. Annual paid plans: full refund of the annual fee if requested within 60 days of purchase, through Mailchimp customer support (billing contact form). Pay As You Go email credits have no cash value and are not refundable. Downgrading a plan gives no refund for fees already billed. Read from the French version of the terms, which is what Mailchimp served us.
Usage limits
None stated.
Support
https://mailchimp.com/contact/?primaryTopic=billing
Sources
Terms of service · Refund / help page
Score
Fair· 3/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Mailchimp's terms.

Questions people ask

Can I get a refund from Mailchimp?

Annual plans only, within 60-day money-back guarantee on annual paid plans. Monthly plans: Non-refundable (discretionary only). Annual plans: 60-day money-back guarantee on annual paid plans. Monthly paid plans: no refund or credit, though Mailchimp may offer one at its sole discretion. Annual paid plans: full refund of the annual fee if requested within 60 days of purchase, through Mailchimp customer support (billing contact form). Pay As You Go email credits have no cash value and are not refundable. Downgrading a plan gives no refund for fees already billed. Read from the French version of the terms, which is what Mailchimp served us.

How do I ask Mailchimp for a refund?

Contact Mailchimp support at https://mailchimp.com/contact/?primaryTopic=billing with your account email, plan and charge date.

Does Mailchimp give partial refunds?

Their terms do not mention partial refunds.

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