refundwindow

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Klaviyo refund policy

No refund window in their terms.

Monthly plans: Non-refundable. Annual plans: Non-refundable.

Strict· 1/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Klaviyo support www.klaviyo.com/contact-us
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Klaviyo subscription

    Hi Klaviyo team,

I'd like a refund for my latest Klaviyo payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“All Fees for Services are due and payable in US Dollars and are non-refundable. Upon termination, Customer shall not be entitled to any refund of any Fees previously paid to Klaviyo for Services except in the event Klaviyo terminates without cause or Customer terminates due to Klaviyo's uncured material breach, in which case Customer may be entitled to a pro-rata refund of any pre-paid and unused Fees advanced to Klaviyo.”

Monthly plan
Non-refundable
Annual plan
Non-refundable
Partial refund
No
Conditions
All fees are non-refundable. A pro-rata refund of prepaid, unused fees may apply only if Klaviyo terminates without cause or the customer terminates for Klaviyo's uncured material breach. Billing disputes must be raised within 14 days of the statement or invoice.
Usage limits
None
Support
https://www.klaviyo.com/contact-us
Sources
Terms of service · Refund / help page
Score
Strict· 1/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Klaviyo's terms.

Questions people ask

Can I get a refund from Klaviyo?

No refund window in their terms. Monthly plans: Non-refundable. Annual plans: Non-refundable. All fees are non-refundable. A pro-rata refund of prepaid, unused fees may apply only if Klaviyo terminates without cause or the customer terminates for Klaviyo's uncured material breach. Billing disputes must be raised within 14 days of the statement or invoice.

How do I ask Klaviyo for a refund?

Contact Klaviyo support at https://www.klaviyo.com/contact-us with your account email, plan and charge date.

Does Klaviyo give partial refunds?

Their terms do not mention partial refunds.

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