refundwindow

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Keepa refund policy

No refund window in their terms.

Monthly plans: Non-refundable (cancel 72h before renewal to avoid the next charge). Annual plans: Non-refundable (cancel 72h before renewal to avoid the next charge).

Tight· 2/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Keepa support info@keepa.com
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Keepa subscription

    Hi Keepa team,

I'd like a refund for my latest Keepa payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
    Open in my email app
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“The fee for a billing period already begun is not refunded on a pro-rata basis, and no credit is given for an unused part of it.”

Monthly plan
Non-refundable (cancel 72h before renewal to avoid the next charge)
Annual plan
Non-refundable (cancel 72h before renewal to avoid the next charge)
Partial refund
No
Conditions
Keepa does not refund a billing period already begun, pro-rata or otherwise; cancelling keeps access until the end of the period already paid. A cancellation in text form received less than 72 hours before the next billing period does not stop that period from starting. Under EU/German digital-content law, the statutory right of withdrawal typically ends once you ask Keepa to start performance immediately, which the order process asks you to confirm.
Usage limits
None stated.
Support
info@keepa.com
Sources
Terms of service · Refund / help page
Score
Tight· 2/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Keepa's terms.

Questions people ask

Can I get a refund from Keepa?

No refund window in their terms. Monthly plans: Non-refundable (cancel 72h before renewal to avoid the next charge). Annual plans: Non-refundable (cancel 72h before renewal to avoid the next charge). Keepa does not refund a billing period already begun, pro-rata or otherwise; cancelling keeps access until the end of the period already paid. A cancellation in text form received less than 72 hours before the next billing period does not stop that period from starting. Under EU/German digital-content law, the statutory right of withdrawal typically ends once you ask Keepa to start performance immediately, which the order process asks you to confirm.

How do I ask Keepa for a refund?

Email info@keepa.com with your account email, plan and charge date.

Does Keepa give partial refunds?

Their terms do not mention partial refunds.

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