refundwindow

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InsightFactory refund policy

Yes, within 7 days, new customers only of paying.

Monthly plans: 7 days, new customers only. Annual plans: Non-refundable.

Strict· 1/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to InsightFactory support insightfactory.app@gmail.com
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my InsightFactory subscription

    Hi InsightFactory team,

I'd like a refund for my latest InsightFactory payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
    Open in my email app
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Long-term plans, including the Empire Plan, are non-refundable and do not offer a refund policy. At any time during the 7-day, potential subscriber (customers) can cancel their account and will be refunded in full with a minor service charge. Fair usage is 70 credits during your first 7 Days.”

Monthly plan
7 days, new customers only
Annual plan
Non-refundable
Partial refund
No
Conditions
The 7-day refund applies only to new customers, not to existing or returning subscribers. Long-term plans including the Empire Plan are non-refundable, a minor service charge is deducted from refunds, and taxes are the customer's responsibility.
Usage limits
Only if fewer than 70 credits used in the first 7 days
Support
insightfactory.app@gmail.com
Sources
Terms of service · Refund / help page
Score
Strict· 1/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against InsightFactory's terms.

Questions people ask

Can I get a refund from InsightFactory?

Yes, within 7 days, new customers only of paying. Monthly plans: 7 days, new customers only. Annual plans: Non-refundable. The 7-day refund applies only to new customers, not to existing or returning subscribers. Long-term plans including the Empire Plan are non-refundable, a minor service charge is deducted from refunds, and taxes are the customer's responsibility.

How do I ask InsightFactory for a refund?

Email insightfactory.app@gmail.com with your account email, plan and charge date.

Does InsightFactory give partial refunds?

Their terms do not mention partial refunds.

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