refundwindow

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HeyGen refund policy

Yes, within Up to 15 days (case by case) of paying.

Monthly plans: Up to 15 days (case by case). Annual plans: Up to 15 days (case by case).

Fair· 3/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to HeyGen support support@heygen.com
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my HeyGen subscription

    Hi HeyGen team,

I'd like a refund for my latest HeyGen payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
    Open in my email app
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Refund eligibility depends on where the purchase was made: HeyGen and Google Play purchases may be refunded within 15 days, while Apple App Store purchases may be refunded within 14 days.”

Monthly plan
Up to 15 days (case by case)
Annual plan
Up to 15 days (case by case)
Partial refund
No
Conditions
Payments are generally non-refundable. Refunds are reviewed case by case within 15 days (14 days for Apple App Store purchases, which Apple refunds), and may be denied if a lot of credits were already used.
Usage limits
No fixed limit, but a refund may be denied if a significant amount of credits has already been created.
Support
support@heygen.com
Sources
Terms of service · Refund / help page
Score
Fair· 3/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against HeyGen's terms.

Questions people ask

Can I get a refund from HeyGen?

Yes, within Up to 15 days (case by case) of paying. Monthly plans: Up to 15 days (case by case). Annual plans: Up to 15 days (case by case). Payments are generally non-refundable. Refunds are reviewed case by case within 15 days (14 days for Apple App Store purchases, which Apple refunds), and may be denied if a lot of credits were already used.

How do I ask HeyGen for a refund?

Email support@heygen.com with your account email, plan and charge date.

Does HeyGen give partial refunds?

Their terms do not mention partial refunds.

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