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GetResponse refund policy

No refund window in their terms.

Monthly plans: Non-refundable (prorated only if GetResponse ends your plan). Annual plans: Non-refundable (prorated only if GetResponse ends your plan).

Strict· 1/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to GetResponse support info@getresponse.com
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my GetResponse subscription

    Hi GetResponse team,

I'd like a refund for my latest GetResponse payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
    Open in my email app
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“our Service is a pay-as-you-go service. Therefore, except as expressly provided below, we do not issue refunds, even if you cancel your Account immediately after your credit card is charged for a new Billing Period.”

Monthly plan
Non-refundable (prorated only if GetResponse ends your plan)
Annual plan
Non-refundable (prorated only if GetResponse ends your plan)
Partial refund
No
Conditions
Amounts paid are non-refundable even if you cancel right after being charged; the only stated refund is a pro rata refund when GetResponse terminates your subscription without cause. Unused SMS prepaid funds are non-refundable once the paid account expires, and Apple App Store purchases must be refunded through Apple.
Usage limits
None stated.
Support
info@getresponse.com
Sources
Terms of service
Score
Strict· 1/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against GetResponse's terms.

Questions people ask

Can I get a refund from GetResponse?

No refund window in their terms. Monthly plans: Non-refundable (prorated only if GetResponse ends your plan). Annual plans: Non-refundable (prorated only if GetResponse ends your plan). Amounts paid are non-refundable even if you cancel right after being charged; the only stated refund is a pro rata refund when GetResponse terminates your subscription without cause. Unused SMS prepaid funds are non-refundable once the paid account expires, and Apple App Store purchases must be refunded through Apple.

How do I ask GetResponse for a refund?

Email info@getresponse.com with your account email, plan and charge date.

Does GetResponse give partial refunds?

Their terms do not mention partial refunds.

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