refundwindow

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EmailOctopus refund policy

No refund window in their terms.

Monthly plans: Non-refundable for change of mind. Annual plans: Non-refundable for change of mind (pro-rata in limited cases).

Strict· 1/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to EmailOctopus support No support address found. Check the EmailOctopus help center.
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my EmailOctopus subscription

    Hi EmailOctopus team,

I'd like a refund for my latest EmailOctopus payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“All Subscription Fees must be paid in advance and are non-refundable for change of mind, except as set out in clauses 1.4, 5.6, Schedule 3 and 15.”

Monthly plan
Non-refundable for change of mind
Annual plan
Non-refundable for change of mind (pro-rata in limited cases)
Partial refund
No
Conditions
Fees are paid in advance and are non-refundable for change of mind, except in cases set out in the terms (for example a pro-rata refund on yearly plans if you cancel after a change that disadvantages you).
Usage limits
None stated.
Support
Not stated
Sources
Terms of service
Score
Strict· 1/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against EmailOctopus's terms.

Questions people ask

Can I get a refund from EmailOctopus?

No refund window in their terms. Monthly plans: Non-refundable for change of mind. Annual plans: Non-refundable for change of mind (pro-rata in limited cases). Fees are paid in advance and are non-refundable for change of mind, except in cases set out in the terms (for example a pro-rata refund on yearly plans if you cancel after a change that disadvantages you).

How do I ask EmailOctopus for a refund?

Contact EmailOctopus support through its help center with your account email, plan and charge date.

Does EmailOctopus give partial refunds?

Their terms do not mention partial refunds.

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