refundwindow

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ElevenLabs refund policy

Yes, within 14 days, if no credits were used of paying.

Monthly plans: 14 days, if no credits were used. Annual plans: 14 days, if no credits were used.

Generous· 4/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to ElevenLabs support support@elevenlabs.io
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my ElevenLabs subscription

    Hi ElevenLabs team,

I'd like a refund for my latest ElevenLabs payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
    Open in my email app
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“You are eligible for a refund if a request is filed within 14 days of payment and no credit quota was used in the period for which you are seeking the refund.”

Monthly plan
14 days, if no credits were used
Annual plan
14 days, if no credits were used
Partial refund
No
Conditions
Refund if you request within 14 days of payment and used no credit quota in the period you want refunded. Email support@elevenlabs.io from your ElevenLabs account address and state your reason. The terms alone say all sales are final and refunds are discretionary, so follow the help-center process. Prepaid credits are non-refundable once used. Purchases through a reseller are refunded by the reseller.
Usage limits
No credit quota used in the period being refunded.
Support
support@elevenlabs.io
Sources
Terms of service · Refund / help page
Score
Generous· 4/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against ElevenLabs's terms.

Questions people ask

Can I get a refund from ElevenLabs?

Yes, within 14 days, if no credits were used of paying. Monthly plans: 14 days, if no credits were used. Annual plans: 14 days, if no credits were used. Refund if you request within 14 days of payment and used no credit quota in the period you want refunded. Email support@elevenlabs.io from your ElevenLabs account address and state your reason. The terms alone say all sales are final and refunds are discretionary, so follow the help-center process. Prepaid credits are non-refundable once used. Purchases through a reseller are refunded by the reseller.

How do I ask ElevenLabs for a refund?

Email support@elevenlabs.io with your account email, plan and charge date.

Does ElevenLabs give partial refunds?

Their terms do not mention partial refunds.

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