refundwindow

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DSers refund policy

Partly: prorated refunds only.

Monthly plans: No cash refund (downgrade gives Shopify credits only). Annual plans: Partial refund when downgrading or stopping, minus months already used.

Tight· 2/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to DSers support help.dsers.com/
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my DSers subscription

    Hi DSers team,

I'd like a refund for my latest DSers payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“You want to stop using the annually paid plan. DSers will refund the remaining cost of your current annual plan after deducting the months being used × the monthly fee (without an annual discount).”

Monthly plan
No cash refund (downgrade gives Shopify credits only)
Annual plan
Partial refund when downgrading or stopping, minus months already used
Partial refund
Yes
Conditions
DSers does not refund fees simply for cancelling. Specific cases it does handle: downgrading a monthly plan gives Shopify credits for the price difference, not cash; downgrading an annual plan refunds the price of the previous subscription; stopping an annual plan refunds what remains after deducting the months already used at the monthly (non-discounted) rate. Its general terms say the account is not refunded at termination, aside from a free trial where offered. Contact DSers support to process any of these refund cases.
Usage limits
None stated.
Support
https://help.dsers.com/
Sources
Terms of service · Refund / help page
Score
Tight· 2/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against DSers's terms.

Questions people ask

Can I get a refund from DSers?

Partly: prorated refunds only. Monthly plans: No cash refund (downgrade gives Shopify credits only). Annual plans: Partial refund when downgrading or stopping, minus months already used. DSers does not refund fees simply for cancelling. Specific cases it does handle: downgrading a monthly plan gives Shopify credits for the price difference, not cash; downgrading an annual plan refunds the price of the previous subscription; stopping an annual plan refunds what remains after deducting the months already used at the monthly (non-discounted) rate. Its general terms say the account is not refunded at termination, aside from a free trial where offered. Contact DSers support to process any of these refund cases.

How do I ask DSers for a refund?

Contact DSers support at https://help.dsers.com/ with your account email, plan and charge date.

Does DSers give partial refunds?

Yes.

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