refundwindow

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Creative Market refund policy

Yes, within 3 days, memberships only if no download credits used of paying.

Monthly plans: 3 days, memberships only if no download credits used. Annual plans: 3 days, memberships only if no download credits used.

Tight· 2/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Creative Market support support.creativemarket.com/en-us
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Creative Market subscription

    Hi Creative Market team,

I'd like a refund for my latest Creative Market payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Refunds on membership fees may be allowed within 3 days of the initial membership subscription if the purchaser has not utilized any of their download credits.”

Monthly plan
3 days, memberships only if no download credits used
Annual plan
3 days, memberships only if no download credits used
Partial refund
No
Conditions
Membership fees may be refunded within 3 days of the initial subscription if you used none of your download credits: cancel, then notify support. No partial or prorated refunds on subscriptions. Single products are refunded only for a duplicate purchase, an unresolved technical issue, or a misrepresented item, also within 3 days, all at Creative Market’s sole discretion and not if the item was downloaded by accident. Credit purchases are refunded in credits. Chargebacks permanently close the account.
Usage limits
No download credits used (membership refund).
Support
https://support.creativemarket.com/en-us
Sources
Terms of service · Refund / help page
Score
Tight· 2/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Creative Market's terms.

Questions people ask

Can I get a refund from Creative Market?

Yes, within 3 days, memberships only if no download credits used of paying. Monthly plans: 3 days, memberships only if no download credits used. Annual plans: 3 days, memberships only if no download credits used. Membership fees may be refunded within 3 days of the initial subscription if you used none of your download credits: cancel, then notify support. No partial or prorated refunds on subscriptions. Single products are refunded only for a duplicate purchase, an unresolved technical issue, or a misrepresented item, also within 3 days, all at Creative Market’s sole discretion and not if the item was downloaded by accident. Credit purchases are refunded in credits. Chargebacks permanently close the account.

How do I ask Creative Market for a refund?

Contact Creative Market support at https://support.creativemarket.com/en-us with your account email, plan and charge date.

Does Creative Market give partial refunds?

Their terms do not mention partial refunds.

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