refundwindow

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Constant Contact refund policy

Yes, within 30 days from your first payment of paying.

Monthly plans: 30 days from your first payment. Annual plans: 30 days from your first payment.

Tight· 2/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Constant Contact support knowledgebase.constantcontact.com/email-digital-marketing?lang=en_US
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Constant Contact subscription

    Hi Constant Contact team,

I'd like a refund for my latest Constant Contact payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“If you aren't satisfied with Constant Contact within the first 30 days after your first payment, you can receive a refund.”

Monthly plan
30 days from your first payment
Annual plan
30 days from your first payment
Partial refund
No
Conditions
The terms say no refunds, but the help center offers a 30-day money-back guarantee on the first payment. To qualify you must have uploaded contacts, sent an email, followed the terms and acceptable use policy, and not paused or suspended the account. It covers only the base email plan (Lite, Standard, Premium); add-ons and fees are not refundable. You must call the Billing Team when you cancel: cancelling online does not process a refund. Constant Contact can change the guarantee at any time.
Usage limits
Must have uploaded contacts and sent at least one email.
Support
https://knowledgebase.constantcontact.com/email-digital-marketing?lang=en_US
Sources
Terms of service · Refund / help page
Score
Tight· 2/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Constant Contact's terms.

Questions people ask

Can I get a refund from Constant Contact?

Yes, within 30 days from your first payment of paying. Monthly plans: 30 days from your first payment. Annual plans: 30 days from your first payment. The terms say no refunds, but the help center offers a 30-day money-back guarantee on the first payment. To qualify you must have uploaded contacts, sent an email, followed the terms and acceptable use policy, and not paused or suspended the account. It covers only the base email plan (Lite, Standard, Premium); add-ons and fees are not refundable. You must call the Billing Team when you cancel: cancelling online does not process a refund. Constant Contact can change the guarantee at any time.

How do I ask Constant Contact for a refund?

Contact Constant Contact support at https://knowledgebase.constantcontact.com/email-digital-marketing?lang=en_US with your account email, plan and charge date.

Does Constant Contact give partial refunds?

Their terms do not mention partial refunds.

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