refundwindow

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Canva Pro refund policy

No refund window in their terms.

Monthly plans: Non-refundable. Annual plans: Non-refundable.

Strict· 1/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Canva Pro support www.canva.com/help/
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Canva Pro subscription

    Hi Canva Pro team,

I'd like a refund for my latest Canva Pro payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“If you cancel your subscription and/or Add-Ons, your subscription and/or Add-Ons will be cancelled at the end of your then-current billing cycle and you will not be entitled to a refund of any fees already paid (except where required by law)”

Monthly plan
Non-refundable
Annual plan
Non-refundable
Partial refund
No
Conditions
You can cancel any time in account settings and keep access until the end of the billing cycle, but fees already paid are not refunded except where the law requires it. A prorated refund applies only if Canva ends your subscription for its own default.
Usage limits
None stated.
Support
https://www.canva.com/help/
Sources
Terms of service
Score
Strict· 1/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Canva Pro's terms.

Questions people ask

Can I get a refund from Canva Pro?

No refund window in their terms. Monthly plans: Non-refundable. Annual plans: Non-refundable. You can cancel any time in account settings and keep access until the end of the billing cycle, but fees already paid are not refunded except where the law requires it. A prorated refund applies only if Canva ends your subscription for its own default.

How do I ask Canva Pro for a refund?

Contact Canva Pro support at https://www.canva.com/help/ with your account email, plan and charge date.

Does Canva Pro give partial refunds?

Their terms do not mention partial refunds.

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