refundwindow

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Campaign Monitor refund policy

Partly: prorated refunds only.

Monthly plans: Non-refundable (payment obligations are non-cancelable). Annual plans: Non-refundable (payment obligations are non-cancelable).

Tight· 2/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Campaign Monitor support www.campaignmonitor.com/policies/
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Campaign Monitor subscription

    Hi Campaign Monitor team,

I'd like a refund for my latest Campaign Monitor payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Except as otherwise provided in this Agreement or required by Law, Company will not provide refunds or credits for partial or unused periods of service.”

Monthly plan
Non-refundable (payment obligations are non-cancelable)
Annual plan
Non-refundable (payment obligations are non-cancelable)
Partial refund
Yes
Conditions
Payment obligations are non-cancelable and fees paid are non-refundable; no refunds or credits for partial or unused service periods. The one exception: if Campaign Monitor must end the service over a third-party infringement claim, it refunds the prepaid fees for the months remaining in the order term. Violating the acceptable-use or anti-spam rules ends the service without any refund.
Usage limits
None stated.
Support
https://www.campaignmonitor.com/policies/
Sources
Terms of service · Refund / help page
Score
Tight· 2/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Campaign Monitor's terms.

Questions people ask

Can I get a refund from Campaign Monitor?

Partly: prorated refunds only. Monthly plans: Non-refundable (payment obligations are non-cancelable). Annual plans: Non-refundable (payment obligations are non-cancelable). Payment obligations are non-cancelable and fees paid are non-refundable; no refunds or credits for partial or unused service periods. The one exception: if Campaign Monitor must end the service over a third-party infringement claim, it refunds the prepaid fees for the months remaining in the order term. Violating the acceptable-use or anti-spam rules ends the service without any refund.

How do I ask Campaign Monitor for a refund?

Contact Campaign Monitor support at https://www.campaignmonitor.com/policies/ with your account email, plan and charge date.

Does Campaign Monitor give partial refunds?

Yes.

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