refundwindow

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Brevo refund policy

No refund window in their terms.

Monthly plans: Non-refundable (exceptions for technical errors). Annual plans: Non-refundable (exceptions for technical errors).

Strict· 1/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to Brevo support help.brevo.com/en-us
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my Brevo subscription

    Hi Brevo team,

I'd like a refund for my latest Brevo payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Brevo does not provide refunds for used and unused credits, except in cases when:”

Monthly plan
Non-refundable (exceptions for technical errors)
Annual plan
Non-refundable (exceptions for technical errors)
Partial refund
No
Conditions
Brevo does not refund used or unused credits or prepaid fees. Exceptions: a technical error by Brevo, or a user who is not qualified to send from Brevo’s shared IPs. No refund for unused months if the account was suspended or compromised, or you forgot to cancel. The terms are non-cancellable before the end of the current subscription period. Contact support by creating a ticket from your account.
Usage limits
None stated.
Support
https://help.brevo.com/en-us
Sources
Terms of service · Refund / help page
Score
Strict· 1/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against Brevo's terms.

Questions people ask

Can I get a refund from Brevo?

No refund window in their terms. Monthly plans: Non-refundable (exceptions for technical errors). Annual plans: Non-refundable (exceptions for technical errors). Brevo does not refund used or unused credits or prepaid fees. Exceptions: a technical error by Brevo, or a user who is not qualified to send from Brevo’s shared IPs. No refund for unused months if the account was suspended or compromised, or you forgot to cancel. The terms are non-cancellable before the end of the current subscription period. Contact support by creating a ticket from your account.

How do I ask Brevo for a refund?

Contact Brevo support at https://help.brevo.com/en-us with your account email, plan and charge date.

Does Brevo give partial refunds?

Their terms do not mention partial refunds.

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