refundwindow

All tools / E-commerce

BigCommerce refund policy

No refund window in their terms.

Monthly plans: Non-refundable. Annual plans: Non-refundable.

Strict· 1/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to BigCommerce support www.bigcommerce.com/contact/
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my BigCommerce subscription

    Hi BigCommerce team,

I'd like a refund for my latest BigCommerce payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Fees are based on the Services purchased, regardless of actual usage and are non-refundable, including in the event of early termination under applicable law, even where Services have been prepaid but not fully used.”

Monthly plan
Non-refundable
Annual plan
Non-refundable
Partial refund
No
Conditions
Fees are non-refundable, even on early termination and even if prepaid services were not fully used. No refunds or credits for partial periods or downgrades during a billing period. BigCommerce is now operated as Commerce.
Usage limits
None stated.
Support
https://www.bigcommerce.com/contact/
Sources
Terms of service · Refund / help page
Score
Strict· 1/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against BigCommerce's terms.

Questions people ask

Can I get a refund from BigCommerce?

No refund window in their terms. Monthly plans: Non-refundable. Annual plans: Non-refundable. Fees are non-refundable, even on early termination and even if prepaid services were not fully used. No refunds or credits for partial periods or downgrades during a billing period. BigCommerce is now operated as Commerce.

How do I ask BigCommerce for a refund?

Contact BigCommerce support at https://www.bigcommerce.com/contact/ with your account email, plan and charge date.

Does BigCommerce give partial refunds?

Their terms do not mention partial refunds.

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