refundwindow

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ActiveCampaign refund policy

Yes, within 30 days (first subscription) of paying.

Monthly plans: 30 days (first subscription). Annual plans: 30 days (first subscription).

Fair· 3/5 · checked October 2026

Are you still in time?

Your plan

How to get your refund

  1. Write to ActiveCampaign support www.activecampaign.com/contact
  2. Send this message. Fill in the bracketed parts.

    Subject: Refund request for my ActiveCampaign subscription

    Hi ActiveCampaign team,

I'd like a refund for my latest ActiveCampaign payment.

Account email: [your account email]
Plan: [monthly / annual]
Charged on: [charge date]

From your refund policy, this payment should be eligible. Could you confirm once the refund is on its way?

Thanks,
[your name]
  3. Keep their reply until the money is back on your card. Refunds usually take 5 to 10 business days to show up.

The details

“Customers that meet all Eligibility Requirements in Section 3 of these Promotion Terms may, during the Promotion Window, terminate their paid subscription to the Services, and obtain a refund of all subscription fees received by ActiveCampaign, within the first 30 days of their paid subscription”

Monthly plan
30 days (first subscription)
Annual plan
30 days (first subscription)
Partial refund
No
Conditions
30-day money-back guarantee for first-time paid subscribers only. Cancel first, then request the refund through a support ticket. One-time purchases, SMS/WhatsApp credits, suspended accounts and chargebacks are excluded. Refunds are at ActiveCampaign's discretion.
Usage limits
None stated.
Support
https://www.activecampaign.com/contact
Sources
Terms of service · Refund / help page
Score
Fair· 3/5
How checked
Read from the sources above by an AI assistant; the quoted sentence is matched against the page text.

Something wrong or out of date? Report a correction and we'll recheck it against ActiveCampaign's terms.

Questions people ask

Can I get a refund from ActiveCampaign?

Yes, within 30 days (first subscription) of paying. Monthly plans: 30 days (first subscription). Annual plans: 30 days (first subscription). 30-day money-back guarantee for first-time paid subscribers only. Cancel first, then request the refund through a support ticket. One-time purchases, SMS/WhatsApp credits, suspended accounts and chargebacks are excluded. Refunds are at ActiveCampaign's discretion.

How do I ask ActiveCampaign for a refund?

Contact ActiveCampaign support at https://www.activecampaign.com/contact with your account email, plan and charge date.

Does ActiveCampaign give partial refunds?

Their terms do not mention partial refunds.

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